Predictable budget. Pay per outcome. You choose.

An outcome is a resolution, when the agent answers the customer to their satisfaction, or a clean hand-off, when the agent passes the conversation to a human with full context. You pay for the work a person would have done. You do not pay for misfires.

Yes. Hand-overs are billed as an outcome. Think of it as a support member getting the same question: if they are asked to refer to another team member, the ticket handling still comes at a small cost.

Flex is €0.99 per outcome with a 100-outcome monthly minimum, 10 team seats, 5 audiences, and email support. Best for variable demand and teams testing the waters. Fixed is €1,999 per month with 5,000 outcomes included, 50 team seats, unlimited audiences, all Flex modules bundled, SLA, dedicated support, a named account manager, a Slack channel, and a free four-week guided onboarding pilot when you start. Best for regulated buyers, finance teams, and procurement-led organizations.

Both plans include the full platform: Living Knowledge with the auto-generated Help Center (subject to a fair-use cap), Living Memory, and Living Context. The Customer Agent, the Team Assistant, EU data residency, the Privacy Vault, and the per-decision audit trail are part of both plans.

Flex modules are productized add-ons. Onboarding is a €2,499 one-off. Premium support with a Slack channel and bi-weekly check-ins is €299 per month. Live chat integration, the CSAT module, and the SLA module are each €99 per month. Modules are à la carte on Flex and bundled into Fixed.

If you outgrow the minimum number of outcomes, you will be charged per additional outcome at the Flex rate of €0.99 per outcome. This is calculated per month. In other words, there is a minimum charge of €99 per month, but you get 100 outcomes included. Any extra outcomes are charged monthly.

The free four-week guided onboarding pilot is part of the Fixed plan. We run it on your own data, configure the agent across the moment you want to start with, and report the numbers back at the end. Pay annually up front and you get an extra month free. Flex customers go through the same onboarding path today, just without the free pilot bundled. Self-serve onboarding on Flex is on the roadmap.

No. The pilot ends with a go or no-go decision based on your own numbers. If you stop there, you owe nothing. If you continue, the 12-month term starts from go-live, not from the pilot kickoff.

Yes. Most customers who start on Flex move to Fixed once the volume justifies the predictable budget or once procurement asks for SLAs and a named account manager. Fixed has a 12-month minimum, so we talk through the timing together. Mid-term switches from Flex to Fixed are straightforward.

We offer group discounts, multi-entity rollouts, and a whitelabel partner model for groups with several subsidiaries, the way the Visma Group runs Unless across 30+ companies. For custom development, connectors, or consultancy, Unless Studio works by the hour and is never bundled. Talk to us about a tailored arrangement.