Frequently asked questions
How do we contact Unless?
Talk to the agent on this site, fill in the contact form, or email info@unless.com. The phone number is +31 (0) 20 70 09 345 and the office is at Panamalaan 8-D, 1019 AZ Amsterdam. A short note about your company, region, and the moment you want to start with gets you to the right person fastest.
How do we book a pilot?
The four-week guided onboarding pilot is part of the Fixed plan. Use the book-a-pilot button or talk to the agent on this site, and we follow up with a short discovery call to understand the moment you want to start with, the data sources we will connect, and the people on your side. Most pilots are live four weeks later, on your own data.
How do existing customers get support?
Through the agent, the support email, or your named account manager. Customers on Fixed get dedicated onboarding, a Slack channel, regular reviews, and SLA-defined turnaround on agent, integration, and governance questions. Flex customers get email support.
Do you offer pilots before a full rollout?
Yes, on the Fixed plan. The free four-week guided onboarding pilot picks one moment, connects the sources, trains the agent on your data, and reports the numbers back at the end. Pilots are run on production data, so the path to live is a configuration change, not a re-platforming.
What should we include in our first message?
Your company, your industry, the region you operate in, and the moment you want to start with: Acquisition, Retention, Expansion, or Support. If you already have specific systems or timelines in mind, mention those too. The more concrete the brief, the faster the first call is useful.
How fast do you reply?
New requests get a reply inside a few business days, usually sooner. Urgent sales and support questions get faster turnaround. Existing customers on a support plan have response times defined in the SLA.
Can partners and resellers reach out here?
Yes. Use the contact form or the agent to reach the partnership team. We run a whitelabel partner model for groups with several subsidiaries. A short note about your company, your target markets, and how you would combine your services with Unless gets the right conversation started.
Where do we read up before contacting Unless?
The Customer Agent overview, the Engine overview, the Customers page, and the Trust page cover most pre-call questions. The Pricing page covers Flex and Fixed. The Help Center covers the configuration detail. The Compliance Center holds the legal documents your DPO will ask for.
Can we contact you about compliance specifically?
Yes. The contact form has a path for GDPR, DORA, EU AI Act, ISO 42001, and BaFin and AFM questions. Your DPO, security team, or procurement can come in cold and get a documented answer. We share the security addendum, DPA, and architecture documents up front.
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