# GitLab

**Summary:** Connect GitLab to Unless so issues feed Living Knowledge and the Team Assistant answers questions on top of GitLab.

**In short:** Feed GitLab issues into Living Knowledge and let the Team Assistant answer on top of GitLab.

**Published:** 2026-06-09

## Context
GitLab is a DevOps platform that includes issue tracking for engineering teams. With Unless, GitLab works in three ways.

First, your issues flow into Living Knowledge as grounding content, so the agent learns from every resolved case and keeps your Help Center current. Second, the Team Assistant works on top of GitLab, answering questions directly from Living Knowledge and a search of related issues. Third, when a question needs a person, the agent hands off by opening a issue in GitLab where it supports that, or by email.

This is where Living Knowledge differs from a built-in help center: it combines and deduplicates everything you connect, from documents and tickets to websites and merge requests, into one holistic, always-current Help Center, instead of a view limited to a single tool.

### Key benefits
- __Learn from every resolution:__ Resolved GitLab issues feed Living Knowledge, so the agent answers common questions on its own.
- __Team Assistant on top of GitLab:__ Your team answers issues inside GitLab, drawing on Living Knowledge and related issues, without switching tools.
- __Handover, your way:__ When a person is needed, the agent opens a issue in GitLab where the system supports it, or hands off by email, always with full context.

### How does it work?
Unless pulls issues from GitLab into Living Knowledge, where they ground the agent and keep your Help Center current. The Team Assistant then answers on top of GitLab using Living Knowledge and a search of related issues. For handover, it opens a issue in GitLab where supported, or routes by email.

## Install instructions
Once at the [Integrations tab](https://unless.com/en/dashboard/data-management/integrations/kb/gitlab "Unless dashboard integrations") of your Unless dashboard, you can select "Configure" for the GitLab integration. This will open a popup where you can connect your GitLab account and set up the integration.