# Help Center

**Summary:** Customer-facing help center that Unless builds and maintains automatically from your Living Knowledge.

**In short:** Auto-generated, customer-facing help center that Unless publishes from your Living Knowledge. One less surface for your team to write and maintain.

**Last updated:** 2026-05-27

Most teams drop their existing help center vendor once the Unless Help Center is live. That saves €40-120K per year on software and content operations.

## Key concepts

### Auto-generated articles
Articles get published from the structured content in your Library. Same content the Customer Agent uses, formatted for self-serve reading.

### Search and navigation
Search is grounded in the same retrieval that powers the Customer Agent. Customers find what they need with their own words.

### Customer Agent inside the Help Center
The agent appears as a starter button inside the Help Center. When the search results miss, the customer can ask in natural language.

### Multilingual by default
The Help Center publishes in every language you serve, in your tone. Adding a language is a configuration change, not a content project.

### Branding and domain
Publish on a subdomain of your site. Match your branding through theme settings.

## What you can do here

- Turn the Help Center on or off
- Pick which topics or Sources publish into the Help Center
- Set your subdomain and theme
- Add the Customer Agent starter button to every page
- Review which articles get the most traffic in Analyze

## When to use it

- You do not have a help center today and need one fast
- Your current help center is hard to keep current
- You want a single Source of truth that customers and the agent both use

## When not to use it

- Your existing help center is high-traffic and you cannot easily change domains. Connect Unless as a Source instead, and keep your help center where it is.
- You publish heavily branded marketing content alongside support content. The Help Center is for support content. Marketing goes on your main site.

## How it works

The Engine watches your Sources and Content library. When something changes, it generates or updates the relevant article and publishes. No manual write-and-publish cycle.

## Frequently asked questions

**How do I turn on the Help Center?**
Open \

**How do I match my brand?**
Open the Theme settings inside the Help Center tab. Set logo, colors, and typography. More advanced styling can be done in CSS - ask your account manager.

**Can I edit a Help Center article directly?**
No. Edits happen at the Source. The Help Center is derived from Living Knowledge.

**How do customers find an article?**
Search, browse by topic, or ask the Customer Agent. All three are grounded in the same Living Knowledge.

**Where do I see how the Help Center is performing?**
Open \