# Messages

**Summary:** The agent's daily briefing for your team. Signals it surfaces, content gaps, AI maturity nudges, and items that need human judgment.

**In short:** Daily briefing the Customer Agent sends to your team. Bundles Signals, content gaps, AI maturity nudges, and items waiting for human judgment.

**Last updated:** 2026-05-27

## Key concepts

### Today's briefing
A list of items the agent surfaced in the last 24 hours. Grouped by type, sorted by priority.

### Message types
- **Signal alerts.** A Signal fired and your team should act (churn risk, upsell intent, quality drop).

- **Content gaps.** The agent struggled to answer something and Living Knowledge needs an update.

- **AI maturity nudges.** Recommended next moves based on your maturity score.

- **Team Feedback awaiting review.** Suggestions from the Team Assistant pending approval.

- **Conflict resolutions.** Sources or content units contradicting each other.

### Actions
Most Messages resolve in one click: Accept or Deny. Some Messages also support edit, assign, or open in context.

### Assignments
Messages can be assigned to a specific user or team. Useful when the same Inbox serves several owners.

## What you can do here

- Read today's briefing in one place
- Approve or discard suggestions from Team Feedback
- Update a Source flagged for a content gap
- Trigger a Procedure linked to a Signal
- Assign a Message to a teammate
- See historical Messages and how they were resolved

## When to use it

- First thing on a Monday morning, to plan the week
- After running a Quality report, to act on the gaps it surfaced
- When a Signal fired overnight and you need to follow up
- Anytime someone in your team flags a conversation for review

## How it works

The Engine writes Messages whenever a Signal fires, a content gap is detected, a Living Knowledge conflict surfaces, or a maturity nudge becomes relevant. Each Message includes the context you need to act without leaving the Inbox.

## Frequently asked questions

**How do I clear the daily briefing?**
Open \

**How do I get notified when a critical Message arrives?**
Configure a Notification for the channel you care about. Slack and Teams are common.

**Can I assign a Message to someone else?**
Yes. Click \

**How do I approve a Team Feedback suggestion?**
Open the Message, review the suggestion against the original, click \

**What if I discard a Message and want it back?**
Open the history view and click \

**Why is my Inbox empty?**
Either no Signals fired and no gaps emerged in the last 24 hours, or you have not configured any Signals yet.