# About Unless

**Summary:** What Unless is, who it is for, and what you can expect from this help center.

**In short:** Unless is an AI customer agent platform for regulated European businesses, covering acquisition, retention, expansion, and support with one agent.

**Last updated:** 2026-05-27

## Unless explained

The Customer Agent runs on your marketing site, product, portal, help center, and helpdesk. It answers questions, follows up on signals, runs procedures, and generates a self-maintaining help center from your knowledge base. One agent, one memory, every touchpoint.

Behind it sits the Engine. The Engine holds three senses: Living Knowledge (what the agent knows), Living Memory (who it is talking to), and Living Context (what it can see in your systems). It runs a continuous loop of four phases: Train, Test, Deploy, Analyze. Each pass through the loop sharpens the agent.

Trust is built in at the platform level. GDPR, EU AI Act, DORA, and ISO 42001 are handled by the architecture, not bolted on. A Privacy Vault keeps personal data in the EU, and every agent decision leaves an audit trail your DPO can read.

## How this help center is organized

The help center follows the dashboard. Same sections, same names. If you can find it in the dashboard, you can find it here.

- **Getting started** covers this introduction, the key concepts behind the platform, a glossary, and the technical setup
- **Train** is where you build what the agent knows: Sources, the Content library, the Help Center, Procedures, and Audiences
- **Test** lets you preview, simulate, and check quality before customers see anything
- **Deploy** puts the agent to work across the four moments, with Signals, Personality, Procedures, and Notifications per moment
- **Analyze** closes the loop: Performance, Conversations, and AI maturity
- **Inbox** is where your team reviews and responds to live interactions
- **Trust** covers Transparency, Privacy, Security, and Accountability
- **Account and billing** handles settings, team roles, subscriptions, and business impact
- **Advanced** goes deeper on Audiences, Procedures, Living Memory, Living Context, and multi-step components

## Next steps

Start with [Key concepts](/en/help/getting-started/key-concepts/) to learn the vocabulary the rest of the help center uses. Then read [Implementation](/en/help/getting-started/implementation/) to install the snippet and connect your first Source.

## Frequently asked questions

**Where do I start?**
Read Key concepts, then Implementation. After that, head into Train to build your initial Knowledge base.

**How do I find a specific feature?**
The help center matches the dashboard. Same section names, same sub-sections, same tabs. If you can find it in the dashboard, you can find it here.

**What is the difference between the Customer Agent and the Team Assistant?**
Customer Agent talks to your customers across your marketing site, product, and portal. Team Assistant helps your team inside the helpdesk they already use.

**Where do I find pricing information?**
See Billing under Account.