# Customer Agent: Support. Resolve, co-pilot, learn from every interaction. ![](/assets/einstein-hats.svg) Customer Agent, moment 04 of 04 # Resolve. Co-pilot. Learn from every interaction. An AI agent that resolves issues directly when it is safe, and helps your team draft faster when it is not. Every solved ticket trains the next one. [Talk to us about support→](/en/contact-us/) In their hands ## Support that does the work. Something breaks. The agent root-causes it, walks through the fix, and offers to run it on the customer's behalf - only the procedures you've approved. The kind of ticket your team would otherwise spend an hour on, resolved before it lands in the queue. ![](/assets/svg/blueprint.svg) ### What the agent does ## Three jobs across the support queue. 01 ### AI that resolves directly. The agent handles the questions it can answer, with sourced citations on every response. 02 ### Human co-pilot. Where the agent cannot resolve, it drafts a response with full context for your team. UNLESS hands the draft to a human, who approves, edits, sends. Works with every helpdesk. 03 ### Self-improving knowledge base. Every solved ticket turns into structured knowledge for the next interaction. Your support gets smarter, on autopilot. In your hands ## Calm under pressure. By design. The Personality tab is where you teach the agent how to sound when things break - calm, accurate, and aware of when to escalate. Tone, vocabulary, apologies, and de-escalation rules all configured once, then applied to every reply. unless.com/en/dashboard/deploy/support [![](/assets/svg/icon-light.svg)](/) Dashboard ## Support - Warmth Cool Warm - Pacing Brief Detailed - Formality Casual Formal - Confidence Tentative Assertive > I can absolutely see how frustrating this is — let me look into the account right away and walk you through what I find. You shouldn't have to chase this twice. Customer story > “When I look through the AI conversations in the UNLESS dashboard, I know each of them would have become a ticket for the support department otherwise.” *Malin Krona · Support Team Leader at Kontek* Kontek runs payroll software for thousands of Swedish employers. Their support team uses the Unless dashboard to see exactly which conversations the agent handled, and which ones would have hit the queue otherwise. [See more customer stories →](/en/customers/) Compliance Every answer points back to its source. Per-decision audit trail. [See the full trust architecture →](/en/trust/) Cookbook ## Recipes for support. [![Internal knowledge copilot for support teams](/_astro/support-internal-knowledge-copilot-for-support-teams-hero.CYUXnRvV_234SUx.webp) ### Internal knowledge copilot for support teams Let internal teams query your own knowledge in natural language and get grounded, consistent answers fast.](/en/cookbook/support/internal-knowledge-copilot-for-support-teams/)[![Multilingual policy explainer](/_astro/support-multilingual-policy-explainer-hero._SzlO7G7_1ixMpq.webp) ### Multilingual policy explainer Explain complex policies and changes in multiple languages while keeping wording aligned with your official source content.](/en/cookbook/support/multilingual-policy-explainer/)[![Troubleshooting and FAQ resolution agent](/_astro/support-troubleshooting-and-faq-resolution-agent-hero.BGgNsKkx_ZfX45A.webp) ### Troubleshooting and FAQ resolution agent Let AI handle repetitive tier-1 questions so human teams can focus on complex and sensitive cases.](/en/cookbook/support/troubleshooting-and-faq-resolution-agent/) [View all support recipes →](/en/cookbook/support/) All four moments ## Support is one of four moments. [01 · Customer Agent ### Acquisition Qualify, convert, educate. 24/7. See it →](/en/agent/acquisition/)[02 · Customer Agent ### Retention See churn coming. Act before it does. See it →](/en/agent/retention/)[03 · Customer Agent ### Expansion Spot the upsell signal the second it appears. See it →](/en/agent/expansion/) 04 · You are here ### Support Resolve, co-pilot, learn from every interaction. On this page The system behind the moment [See how Train teaches the support agent →](/en/engine/train/) unless.com/en/dashboard/train/knowledge [![](/assets/svg/icon-light.svg)](/) Dashboard ## Knowledge base 6 sources · knowledge base - Engineering wiki · 1.2k docs Connected - Sales playbook · 348 docs Team only Connected - Team Assistant · 5.8k tickets Connected - Public docs site · 89 pages Syncing - Compliance library · 0 docs Error - Pricing & contracts · Not connected Disconnected ![](/assets/einstein-hats-paper.svg) ## See support in your queue. Plug in your help center and your support tooling. Watch the agent resolve what it can and draft the rest with full context. [Talk to us about support→](/en/contact-us/)[See the system behind it](/en/engine/train/)